Frequently Asked Questions
I have an account but it won't recognise my email or password?
We have recently changed website systems so were not able to transfer and reactivate all account details (GDPR). Therefore, if you created your account prior to 25th November 2022 please email us email@example.com (or call 01300 345229) with your name and postcode and we will email an 'invite' that will reactivate your account.
I have seen a discount code on another website, do you have any discount codes?
WARNING: PLEASE DON'T BE SCAMMED BY WEBSITES OFFERING DISCOUNT CODES FOR FLYTE SO FANCY - e.g. PromoPro. Flyte so Fancy do not offer discount codes, money off vouchers or similar. Any such codes that you may find online are not ours, and are usually part of a phishing scam (usually based in the Far East) to collect email addresses or to download Apps. Flyte so Fancy have sales and special offers on products through our newsletters, but NOT via voucher codes.
I am at the checkout page, and it doesn’t give me an option for next day delivery, how soon can I have my order?
Our standard class of shipping for all parcel deliveries is the next working day, where possible, which is why we do not offer different shipping options. As is detailed on our delivery page, if we have the items in stock, we endeavour to despatch all orders placed before 2pm the same day. Meaning if you order a bag of feed at 12.30pm on a Thursday, it should be delivered to you by DPD on Friday. If you order at 12.30pm on Friday, delivery would be Monday.
However, please be aware that couriers and pallet companies are currently (2022) having many problems keeping to the delivery schedule we would like so we cannot make any guarantees about delivery, only when we can despatch.
I have received a despatch notification – when will I receive my order?
If your order has been sent with a courier, your despatch notification should also have a tracking link to DPD’s website so you can follow your parcels progress. For most of the UK, this should be a next working day delivery, or two to five days for parts of Scotland or the IoW. If you have a pallet delivery due, this will be delivered on the pre-arranged delivery date we have emailed to you previously or discussed by phone. These pallets can be despatched up to three days prior to the delivery date, or longer for delivery to parts of Scotland, the IoW or the Channel Islands. See note above about delivery company issues.
Only half of my delivery arrived – where is the rest of my order?
While we strive to make sure all orders leave us in a timely manner, we cannot guarantee that once it has left us that it will have a straightforward journey. All our courier deliveries offer text and email notifications for tracking your order which should be able to tell exactly where each parcel is. The most common delays come from the consignment being split across two different drivers, resulting in a second delivery later the same day. On occasion, one or more parcels can be held at the sorting hub due to high volumes of parcels, which will result in a one-day delay.
Why is my delivery charge so much?
All our delivery charges are based on the overall weight of your order coupled with the distance it must travel to reach you. Whilst we do try to mitigate this as much as possible, these charges come directly from the couriers that we use and there is only so much we can do – sorry!
The current lead time for your houses is too long, is it possible to have it sooner?
All our timber products, Houses, Log Stores etc. are made here in our workshop in the Dorset countryside. Nothing is shipped in from abroad or sent to us for reassembly – everything is handmade. While we do build all our products in rotation, creating batches of each throughout the year, during busy times this can mean that your house or log store will be being made to order. We do our best to keep our lead times on the website as accurate as possible and always communicate these delivery dates with you directly.
Can I add something to my order after I have placed it?
If you have a pallet delivery due from us, we will always contact you directly a few days prior to it being despatched. This allows us to both confirm the delivery date and gives you the opportunity to alter or add to the order and maximise the space on the pallet, saving an additional delivery charge. If you call us on the day of the despatch of the order, however, we may not be able to make any changes before it leaves.
Do you sell hatching eggs/laying birds?
While we do have a small army of birds of our own here, we do not sell poultry. We sell everything you need to keep them, but not the birds themselves. The best place to find laying birds would be either through internet searches or in most good poultry magazines you will find a breeder directory.
Do you have a shop/shops throughout the UK that we can collect from?
While we do not have multiple sites across the country, we do have our little shop here in the heart of the Dorset countryside which is open 6 days a week. We always try to be flexible with your orders so if you would prefer to collect rather than have it shipped to you, you are always welcome to drop by, so long as we know in advance to have everything ready for you.
What form of payments do you accept?
We accept all forms of payment except for American Express or Cheque.
Do you ship outside of the UK?
Unfortunately, due to the current situation with international shipments, we are unable to ship any orders, of any size, outside of the UK. We have also had to cease pallet shipments to Northern Ireland.
I placed an order two weeks ago but still have not received my goods – did you receive my order, or have you not sent it?
Any order we receive is automatically confirmed by an email, sent to the email address used when placing the order, or saved to your account. If you believe you have placed an order, but not received anything, double-check your emails/junk folder for an email confirmation. If you have not received an email, the most likely answer is that the order did not properly process. However, if you have reason to believe a payment has been taken, but you have not got an order confirmation, give our office a call on 01300 345229.