Delivery and Payments
January 2021: PLEASE SEE LATEST INFORMATION REGARDING DELIVERY TIMESCALES ON OUR CORONAVIRUS MESSAGE PAGE.
Delivery is available throughout the UK and Channel Islands. Recent notifications from couriers have also meant we are unable to send some items to N Ireland and the Channel Islands due to size.
Unfortunately, from 20th December 2020 we will no longer be able to ship goods to EU countries, or outside the UK, and we can only apologise for any inconvenience this may cause. This may also apply to N Ireland but new carrier rules are not yet clear, however, some couriers have already imposed a £5 surcharge to offshore destinations.
Our standard courier (DPD or APC) delivery is next working day for orders placed before 2pm, Royal Mail items are 48 hour tracked. (for pallet deliveries see below). Carriage is calculated automatically through the checkout. Delivery charge starts at £3.95 for small Royal Mail items below 1kg. Thereafter we use a next working day courier delivery e.g. 2kg to 5kg is £5.99, 5kg - 10kg is £6.79, to addresses in mainland England, Wales & Lowland Scotland. Other remote areas and islands will be more. We do not deliver to any hotel/guest house addresses.
If you require a Saturday delivery there is a surcharge starting at £15.50 (sorry) to add to standard courier delivery charge (for this option please call us 01300 345229). This surcharge varies according to weight and destination of goods. For Saturday deliveries of heavy palletised orders the Saturday surcharge is £44.00 (sorry again). Saturday surcharge not applicable to Royal Mail items.
All non-housing items and non-palletised orders are usually despatched for next working day delivery within mainland UK unless we are, unusually, out of stock. If there is more than a 3 - 4 day delay due to lack of stock at the time of your order we will contact you.
Bulk orders of heavy items e.g. woodchip or feed (over 90kg), are normally sent by palletised delivery with Palletline which can take several days to schedule for despatch. Please let us know if your order is urgent.
Housing deliveries and heavy items (total weight over 90kg) are delivered on a pallet via Palletline and details of whether housing items are currently in stock are given on the relevant product page. For the most up to date delivery timescale though please call us on 01300 345229.
All deliveries will normally require a signature but, if you are not going to be available to receive the delivery, please could you state during the checkout process where the driver can leave the parcel/pallet safely. Alternatively just email firstname.lastname@example.org with any necessary details.
Estimated delivery times are given on the information page of each house or unit. To find the delivery charges, add goods required to the shopping basket, click Checkout, select destination and it will calculate the delivery charge e.g. delivery of henhouses via Palletline company start at £39.95 for mainland England and can be £200+ for remote areas (some islands would require individual quotes for pallet deliveries e.g. Orkneys/Shetlands, as these are excluded from normal Scottish Island pallet delivery charges). If in doubt please call 01300 345229.
Please call us if your order does not arrive within 3 days, or, for pallet deliveries, if it does not arrive on the day we have given you in your delivery email.
PLEASE NOTE: The delivery pallet size for most housing is 1.2m x 1.5m (4ft x 5ft) x up to 2.2m high (depending on which house) and the goods are wrapped and strapped on the pallet for you to unpack at your leisure.
The Palletline lorry driver will not unpack the pallet for you but will put it, using his pallet handler, in as convenient a place as possible for you to unpack at your leisure (steps, grass or gravel are not possible for this machine). The lorry is usually a 7.5tonne curtain-sided lorry with rear tail-lift. If you think delivery this way may be a problem, please contact us and we will consider other options.
Photo: Henhouses strapped and packed, ready for despatch (this is how they should arrive with you).
CLICK HERE to read our pdf page on How Our Hen Houses are delivered by Palletline.
Making a payment through this website:
You can make a payment through the website either by credit/debit card or through PayPal. Telephone orders can be placed by calling us on 01300 345229. Cheques are not accepted.
The Flyte so Fancy website uses a secure payment server called SagePay to manage its credit/debit card payments, and this ensures both your security and ours. As you go through the checkout process, and choose to confirm your order, you will see the 'SagePay' payment page. Here you can enter your card details, in complete security, your address details are already entered.
To use PayPal, click the PayPal button, you can then login using your PayPal ID. Once logged in you will be returned to our website so that carriage charge can be calculated according to your delivery destination. You then just need to DOUBLE CHECK YOUR ADDRESS & PHONE NUMBER, tick the Terms & Conditions box and click Confirm to complete your order.
When the order is placed at our website through SagePay, credit card numbers are encrypted using 128 bit encryption. You will be asked to confirm the payment and the order completion notification is sent to us. You will then receive an email from Sage Pay saying the payment has been made, and an email from us saying we have received your order. Please check all details are correct. If you do not receive a confirmation email please check your spam folder or call us to make sure the order completed.
Depending on which card you are using to make you payment, you may be asked to complete the 3D secure process (Mastercard Securecard or Verified by Visa). This is simply another layer of security that is used in most on-line payment systems and is like using a PIN in a shop. If not already registered to use the Securecard, you will be asked to create a password which you can use every time you use any website with Securecard. This password is then used to authenticate the payment directly with your bank - security for you, security for us. We do not have access to any of these details.
If you are experiencing problems making a payment please check you have entered your email address correctly (with no spaces and the ISP spelled correctly, most payment errors are due to this problem), and that your name, address and particularly postcode are correct.
Troubleshooting payment problems:
1. Enter your email address accurately
2. Enter postcode in the format: XX2(2) then space 2XX
3. Select correct destination from drop down boxes e.g. United Kingdom in box 1 and then England (or your country) in box 2. Do not enter your County into these boxes.
4. For PayPal, after logging in you will need to confirm acceptance of the delivery charge before your order is complete.
5. Always tick the 'Accept Terms & Conditions' box.
6. When in SagePay enter payment card number as one long number, no spaces.
7. You cannot avoid or skip the Verified/Securecard password box, you will need to enter characters from your password here or logon from that box to create one.
If this still does not resolve the problem please call us on 01300 345229 (before you get too frustrated).
Scam Voucher Websites
July 2020: We have received quite a few calls recently about Flyte so Fancy voucher codes.
Please know, Flyte so Fancy DO NOT issue voucher codes, never have used or offered voucher codes.
These are scam websites that are just after your email address and are nothing whatsoever to do with Flyte so Fancy Ltd. We do not know who they are, we can do nothing at all about them. All the companies mentioned on these websites have simply had their company name used without permission so these scammers can get your email address and you will be sent a bogus code.
These websites will be called something like 'Voucherlist' , 'Trixhub' or 'Vouchercodes' for example, and are set up in China, India and Hong Kong, they last a few months then reappear again several months later.
PLEASE DO NOT GIVE THESE SCAM WEB SITES YOUR INFORMATION!