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Returns Policy

Returns Policy

If you have an item that needs returning, please email to say you wish to return the item. You should complete our Returns Form to ensure your return rights are not infringed. You can complete this Returns Form online, click submit form, and it is automatically emailed to us, or, print and send a copy to us as an attachment by email to or by post to Flyte so Fancy Ltd, Pulham, Dorchester, DT2 7DX.

If you decide you no longer require the goods within 14 days of the day of receipt of the goods ('cooling off period'), we offer a full refund of the original invoice including original carriage charges (excluding supplements) in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return carriage costs are not refunded. Perishable goods e.g. poultry feeds and infra-red bulbs cannot be returned for refund. We also exclude refund of carriage costs of pallet deliveries due to costs once the pallet has been despatched, but all cases this will be considered on an individual basis.

Please return the goods unused in the original packing with a completed Returns Form and we will refund your payment card. You must return the goods to us within 14 days of informing us of your cancellation. Your refund will be paid within 14 days of receipt of the returned goods. For returned goods over the 14 days 'cooling off' period we reserve the right to charge a re-stocking charge of £5.00. Goods that have been used will not warrant a full refund, but this will be considered on an individual basis. We reserve the right to refuse returns that do not comply with our returns policy.

You may call us to tell us about your wish to cancel your contract and we will advise on the best return method but your right to cancel must be exercised in writing as well e.g. by email, or mail.

Return of the unwanted goods will be at your cost. This can be either by courier or by post in which case we may arrange a collection or send a returns label if you wish. The cost of courier collection or post will be deducted from your refund. Postal costs will be in accordance with post office charges and courier collection will be a minimum of £6, this will be according to the weight of the goods and postcode collection point, and therefore courier costs. You will be informed of these costs before your return.

If you are returning goods by your own method then please just let us know when they have been despatched.

Please include your order number, name and address details on the Returns Form and a copy should be included in your package. When returning please make sure the goods are returned in new condition and in the original packaging. Thank you.

For faulty or damaged goods: Please notify us immediately by phone or email if you find the goods damaged or faulty upon receipt and we will replace them. You may call us on 01300 345229 about a damaged or faulty item, but you should also email us to comply with our returns policy.

Flyte so Fancy Ltd offer advice/guidance/dimensions in detail on the website and we ask that you consider this when making any purchase. If you purchase goods against that advice, Flyte so Fancy Ltd cannot be held liable if they are then found not to be suitable for your purposes e.g. lengths, heights, volumes, quantities, weights etc are given for every product where necessary.

Your rights to return goods are protected under UK Directive carried across from the EU Directive on Consumer Rights (Consumer Contracts Regulations 2015) which can be found here Consumer Contracts Information 2015