Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If you decide you no longer require the goods within 14 days of the day of receipt of the goods ('cooling off period'), we offer a full refund of the original invoice including original carriage charges where applicable (excluding supplements) in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return carriage costs are not refunded. Perishable goods e.g. poultry feeds and infra-red bulbs cannot be returned for a refund. We also exclude refund of carriage costs of pallet deliveries due to costs once the pallet has been despatched, but in all cases, this will be considered on an individual basis.
Return of the unwanted goods will be at your cost. This can be either by courier, in person or by post in which case we may arrange a collection or send a returns label if you wish. The cost of a courier collection or by post will be deducted from your refund. Postal costs will be in accordance with post office charges and courier collection will be a minimum of £6, this will be according to the weight of the goods and postcode collection point, and therefore courier costs. You will be informed of these costs before your return.
If you are returning goods by your own method then please just let us know when they have been despatched.
Please include your order number, name and address details with the items you send back in your package to help us process your return efficiently.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@flytesofancy.co.uk. Please note that returns will need to be sent to the following address: Flyte so Fancy Ltd, Pulham, Dorset. DT2 7DX
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@flytesofancy.co.uk or on 01300 345229
Damages and issues
For faulty or damaged goods: Please notify us immediately by phone or email if you find the goods damaged or faulty upon receipt and we will replace them. You may call us on 01300 345229 about a damaged or faulty item, but you should also email us to comply with this returns policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as feeds and Tonics), infra-red bulbs, and custom products (such as custom orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Flyte so Fancy Ltd offer advice/guidance/dimensions in detail on the website and we ask that you consider this when making any purchase. If you purchase goods against that advice, Flyte so Fancy Ltd cannot be held liable if they are then found not to be suitable for your purposes e.g. lengths, heights, volumes, quantities, weights etc are given for every product where necessary.
Your rights to return goods are protected under UK Directive carried across from the EU Directive on Consumer Rights (Consumer Contracts Regulations 2015) which can be found here Consumer Contracts Information 2015
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@flytesofancy.co.uk.