Help & Support
HELP AND SUPPORT
Welcome to our new Flyte so Fancy website, launched on 23rd June 2021, now incorporating Dorset Log Stores and Framebow Animal Housing.
If you would like help with navigating the website or searching for the product you need, please do email us - send to firstname.lastname@example.org - or call on 01300 345 229. Our phone lines are open 8 am-5.30 pm Mon-Fri and 9 am-4 pm Sat.
If you are finding difficulty in reaching us by phone (we have 6 lines but there are times when these are all busy), please email us your phone number and we will call you back.
If you are experiencing problems making a payment please check you have entered your email address correctly (for spelling), and that your name, address and postcode are correct - particularly for where the card is registered. The delivery address is entered separately. If the payment fails you will receive an email giving a reason e.g. AVS error means the card registered address is not correct.
You can visit our Information Centre to view our many videos, pages and pages of advice on keeping chickens, as well as Frequently Asked Questions pages. See also the footer of this page for all the information about purchasing, payments and privacy.
For information about delivery times/costs please see the Delivery page.