Help & Support
HELP AND SUPPORT
Welcome to our new Flyte so Fancy website, launched on 23rd June 2021, now incorporating Dorset Log Stores and Framebow Animal Housing.
If you would like help with navigating the website or searching for the product you need, please do email us - send to email@example.com - or call on 01300 345 229. Our phone lines are open 8 am-5.30 pm Mon-Fri and 9 am-4 pm Sat.
If you are finding difficulty in reaching us by phone (we have 6 lines but there are times when these are all busy), please email us your phone number and we will call you back.
If you are experiencing problems in the checkout please make sure you enter your delivery address first so delivery methods can display. Check that your name, address and postcode are correct - particularly for where the card is registered when asked for the billing address. Browser autofill functions can sometimes cause errors as the system is unable to read the entry on some devices. Click Payment Methods for more details.
You can visit our Information Centre to view our many videos, pages and pages of advice on keeping chickens, as well as Frequently Asked Questions pages. See also the footer of this page for all the information about purchasing, payments and privacy.
For information about delivery times/costs, especially for Bank Holiday opening/closing, please see the Delivery page.