Terms & ConditionsFlyte so Fancy Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Home page.
Our Contact details:
Flyte so Fancy Ltd
Pulham
Dorchester
Dorset DT2 7DX
Phone: 01300 345229
Fax: 01300345858
Email: info@flytesofancy.co.uk
Vat No GB845 1306 43
Company No 6273394
Making a purchase is easy through our website. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payments on-line or by telephone, or payment by cheque.
BY CREDIT/DEBIT CARD: Select pay by Credit Card and you will be taken to our secure payment server, Protx, where you can enter your payment details using secure 128-bit encryption. Email confirmations will follow immediately upon completion.
BY CHEQUE: Select pay by cheque, print the order confirmation off and send with your cheque made payable to FLYTE SO FANCY LTD. We will confirm receipt and despatch your order when your cheque is cleared.
BY MAIL: If preferring to simply order by post there is a downloadable order form on our 'Information to download' page which can be completed and sent to the address above.
If you experience problems making a payment through the website please check you have entered your email address correctly (no spaces, most payment errors are due to this problem), your name, address and particularly postcode are correct. If this still does not resolve the problem please call 01300 345229.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when full payment has cleared, and hence a contract between us. Your Invoice will be included with the goods. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Carriage charges for all goods are worked out by weight and are quoted ex. Vat in the shopping basket. To find out delivery charges just add goods to the basket and then click Checkout, select destination and the ex. Vat delivery charge will be displayed.
We will only despatch goods to UK addresses. No goods will be shipped without payment in full by credit/debit card or cheque payable to Flyte so Fancy Ltd. Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full. For orders made from the UK 17.5% Vat is added. Some goods on the website are Zero Rated for Vat e.g. Poultry Feeds and books.
Delivery:
Non-housing goods (Poultry Supplies and Electric Fencing) are despatched next day when in stock, via courier usually on a next working day delivery. If goods are placed on back order we will inform you by email and offer a refund if necessary. If your order is urgent please let us know and will do our best to get the goods to you as soon as possible.
Housing (and any goods ordered at the same time) are despatched to arrive on an agreed delivery date. You will receive a separate email, within 24 hours of placing the order, offering a delivery date. Please reply to this email and confirm whether the date given is convenient or not. As the house orders are bulky and delivered on a pallet (measuring 4ft x 5ft), it is necessary to confirm with you whether you can accept the order personally or whether it is possible to leave the pallet safely at the delivery address. Please also consider whether access to your property is possible for a 7 tonne lorry and let us know if not so we can consider other options. A signature upon delivery is always preferable in case of any damage that may have occurred during transit.
Security:
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption through the Protx secure system and Flyte so Fancy do not have access to your card details. You will also be asked to complete the Mastercard Securecard or Visa Verification option to further protect you, and us, from fraud. The order and address details are only decrypted after they reach our computer. They are not held in clear text on any website. For more details please read our Delivery and Payments page.
Flyte so Fancy Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses, if the address book is used, and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
Guarantee:
We guarantee your satisfaction. Goods that are received damaged or faulty will be replaced immediately. All electric fence energisers have a 2-year warranty and, if a fault occurs, will be returned to Gallagher UK or Hotline Electric Fencing for repair or replacement. Please note: Water damage to Electric Fence energisers invalidates the warranty. All Egg Incubators are covered by the manufacturers 1-year warranty.
Please notify us immediately by email or phone if you find the goods damaged upon receipt and we will replace immediately. If you decide you no longer require the goods within 7 days of receipt we offer a full refund less any carriage charges. Just return the goods in original packing as new and we will refund your payment card. For returned goods over 7 days after receipt we reserve the right to charge a re-stocking charge. Goods that have been used will not warrant a full refund but this will be considered on an individual basis. Flyte so Fancy Ltd offer advice by telephone and in detail on the website and we ask that you consider this when making any purchase. If you purchase goods against that advice Flyte so Fancy Ltd cannot be held liable if they are then found not to be suitable for your purposes.
We offer a 14-day No Quibble Guarantee on all our own Flyte so Fancy timber housing products, so that if the quality of materials or standard of workmanship is not what you expected, we can replace the product or refund your money. After this period any faults will be considered on an individual basis in order to rectify any problem as we do want you to be completely happy with your purchase and our service. Flyte so Fancy Ltd has been awarded membership of The Guild of Master Craftsmen. Membership was granted by The Guild's Council of Management in recognition of the company's commitment to work with skill and integrity, and its agreement to abide by The Guild's publicly declared aims and objectives.
If you need to reach us, please email us using the link on the home page, alternatively, you can call on 01300 345229, or fax us on 01300 345858 or write to us at Flyte so Fancy Ltd, Pulham, Dorchester, Dorset DT2 7DX
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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