| | Delivery and PaymentsPlease can we stress the importance of checking you have entered the correct e-mail address, this address is shared with no third parties, and we do not send any advertising emails , but we do need it to confirm your order and give delivery dates. If you have not received an order confirmation email within a few hours please check your 'spam' folder (particularly 'aol' addresses). Equally your phone number is only given to the courier solely to make that delivery. Thank you for your co-operation.
Delivery is available to UK addresses only and carriage charges will be made according to weight. This is done automatically through the checkout. Carriage is in line with Royal Mail charges up to 1kg, thereafter we use a courier 48-hour delivery to keep charges as low as possible. e.g. 1-2kg is £5.86 to addresses in England/Wales. Housing deliveries are worked out in the same way but delivered on a pallet via Palletline, and details of whether housing items are currently in stock will be on the page relevant to the item.
All non-housing items and electric fencing items are usually despatched for next working day delivery (although at busy times it may take an extra day) unless we are, unusually, out of stock in which case iwe will give an estimated delivery date. If you place a small order before midday we can usually despatch the same day (excl. weekends). If you require your order urgently please mention this during ordering. Pre-noon delivery is available at a surcharge of £15.00.
The delivery will normally require a signature but if you are not going to be available to receive the delivery, please could you state during the checkout process where the driver can leave the parcel/pallet safely. Alternatively just email us info@flytesofancy.co.uk with any necessary details.
Larger items, such as our Poultry Houses and Kennels, will usually be despatched within a few days (when in stock) via Palletline and again will require a signature. Estimated delivery times are given on the information page of each house. To find out delivery charges, add goods required to the shopping basket, click View Basket, select destination and it will give delivery charge (ex.vat). Delivery of henhouses via Palletline start at £35 for mainland England and £65 for mainland Scotland.
|  Henhouse deliveryPLEASE NOTE: The delivery pallet size for most housing is 1.2m x 1.5m (4ft x 5ft) x up to 2.2m high (depending on which house) and the goods are wrapped and strapped on the pallet for you to unpack, the Palletline driver will not unpack the pallet for you but will put it, using his pallet handler, in as convenient a place for you as possible (steps, grass or gravel are not possible for this machine). The lorry is usually a large curtain-sided lorry although we can ask for a small lorry if nescessary. If you think delivery this way may be a problem this way please contact us and we will consider other options.
Photo right: Henhouses strapped and packed, ready for despatch (this is how they should arrive with you).
| PaymentsMaking a payment through this website:
Please note: Prices are displayed inc. vat where appropriate on the product page, and shown excl. vat in the Shopping Basket with the vat amount shown separately. The delivery charge shown in the shopping basket is also displayed excl vat but quoted at the top of this page incl. vat
The Flyte so Fancy website uses a secure payment server company called Protx, you may find them on many on-line shopping websites, and this ensures both your security and ours. As you go through the checkout process, and choose to confirm your order, you will be taken to the Protx payment page and will notice the padlock symbol in the address bar. Here you can complete you card details in complete security, your address and other details already entered, will be filled in for you. (You will notice that the Protx system says you are making a payment to 'fencingkits', don't worry, this is just the Vendor Name they use to identify Flyte so Fancy).
When the order is placed at our website through Protx, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site and but we do not hold your credit card details on any computer. You will be asked to confirm the payment and the order completion notification is sent to us. You will then receive an email from Protx saying the payment has been made (don't worry that it says to 'fencingkits') and an email from us saying we have received your order.
Depending on which card you are using to make you payment, you may be asked to complete the 3D secure process. This is simply another layer of security that is now being adopted for many on-line payment systems and is like using a PIN in a shop. If not already registered to use the 3Dsecure/Securecard, you will be asked to create a password which you can use every time you use a website with 3D. This password is then used to authenticate the payment directly with your bank - security for you, security for us.
If you are experiencing problems making a payment please check you have entered your email address correctly (with no spaces and the ISP spelled correctly, most payment errors are due to this problem), and that your name, address and particularly postcode are correct. If this still does not resolve the problem please call Anne on 01300 345229. |
  | |
|
